Terms of Service

By accessing and using the LUNA LUXE website (www.lunaluxeuae.store.com) or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services. Your continued use of our platform constitutes your ongoing acceptance of these terms and any updates we may make.

These terms apply to all visitors, users, and customers of LUNA LUXE, regardless of how you access our services.

LUNA LUXE is a premium luxury lifestyle brand based in the United Arab Emirates, offering carefully curated products including cosmetics, fragrances, accessories, and lifestyle items.

Business Information:

• Company Name: LUNA LUXE
• Location: Sharjah, United Arab Emirates
• Email: support@lunaluxeuae.store.com
• Phone: +971 50 000 0000

We are committed to providing exceptional products and service to our valued customers across the UAE and beyond.

To enjoy the full LUNA LUXE experience, you may create an account. When you do, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information as needed
• Keep your password confidential and secure
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You must be at least 18 years of age to create an account and make purchases. We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

All products displayed on our website are subject to availability. We strive to display accurate colors, images, and descriptions, but slight variations may occur.

Pricing Terms:

• All prices are listed in UAE Dirhams (AED) unless otherwise specified
• Prices include applicable VAT where required
• We reserve the right to modify prices at any time without prior notice
• Prices at the time of order confirmation are final
• Special offers and discounts are subject to specific terms and expiration dates

In the event of a pricing error, we reserve the right to cancel affected orders and issue full refunds.

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion.

Order Process:

• You will receive an order confirmation email upon successful placement
• Orders are processed within 1-2 business days
• We reserve the right to refuse or cancel orders for any reason
• Payment must be received before order processing (except for COD)

Accepted Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Cash on Delivery (COD) across UAE
• Bank Transfer for select orders
• Digital wallets (Apple Pay, Google Pay)

We offer reliable delivery services across the United Arab Emirates and select international destinations.

• Standard Delivery: 2-5 business days across UAE
• Express Delivery: 1-2 business days (additional charges apply)
• Free Shipping: On orders above AED 200 within UAE
• International: 5-10 business days depending on destination

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services, customs, weather, or other circumstances beyond our control. For detailed shipping information, please refer to our Shipping Policy.

We offer a 14-day return policy for eligible items. Products must be:

• Unused and in original condition
• In original packaging with all tags intact
• Accompanied by proof of purchase

Certain items are non-returnable, including opened cosmetics, personalized products, and final sale items. Refunds are processed within 5-7 business days after inspection.

For complete return terms, please review our Refund Policy.

All content on the LUNA LUXE website — including but not limited to text, graphics, logos, images, product designs, videos, and software — is the exclusive property of LUNA LUXE or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

You may NOT:

• Copy, reproduce, or distribute our content without written permission
• Modify, translate, or create derivative works
• Use our trademarks, logos, or brand elements
• Reverse-engineer or extract source code
• Use our content for commercial purposes without authorization

The LUNA LUXE name and logo are registered trademarks. Unauthorized use is strictly prohibited and may result in legal action.

Your privacy is of utmost importance to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms of Service.

By using our services, you consent to:

• The collection of information necessary to process orders
• Communications regarding your orders and account
• Marketing communications (which you may opt out of)
• The use of cookies to enhance your experience

We are committed to protecting your data using industry-standard security measures.

To the fullest extent permitted by law, LUNA LUXE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use or inability to use our services
• Unauthorized access to your account or data
• Statements or conduct of third parties on our platform
• Any other matter relating to our services

Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

You agree not to use our services for any unlawful or prohibited purpose. Specifically, you may not:

• Violate any applicable local, national, or international laws
• Infringe upon intellectual property rights
• Harass, threaten, or defame others
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with the security or functionality of our platform
• Use bots, scrapers, or automated systems without permission
• Engage in fraudulent activities or misrepresentation

Violation of these terms may result in account termination, legal action, and reporting to relevant authorities.

LUNA LUXE reserves the right to modify, update, or replace these Terms of Service at any time to reflect changes in our services, business practices, or legal requirements.

When we make significant changes, we will:

• Update the "Last Updated" date at the top of these terms
• Notify registered users via email for material changes
• Post prominent notices on our website

Your continued use of our services after modifications constitutes acceptance of the updated terms. If you disagree with changes, you must discontinue use of our services.

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Dispute Resolution:

• Any disputes shall first be attempted to be resolved amicably through direct communication
• Unresolved disputes shall be subject to the exclusive jurisdiction of UAE courts
• The courts of Sharjah, UAE shall have primary jurisdiction
• You waive any objection to venue or forum non conveniens

These terms and any disputes arising from them shall be interpreted in English.

If you have any questions, concerns, or feedback regarding these Terms of Service, please don't hesitate to reach out to us:

• Email: support@lunaluxeuae.store.com
• Phone: +971 50 000 0000
• Address: Sharjah, United Arab Emirates
• Hours: Available 24/7 via email

Our dedicated customer service team is committed to responding to all inquiries promptly and providing the exceptional service you deserve.

Thank you for choosing LUNA LUXE. We look forward to serving you.