Frequently Asked Questions

Placing an order is simple and elegant:

• Browse our curated collection and select your desired products
• Add items to your shopping bag by clicking "Add to Cart"
• Review your cart and proceed to checkout
• Enter your shipping information and preferred payment method
• Review your order and click "Complete Purchase"

You'll receive an instant order confirmation email with all the details. It's that easy to bring luxury to your doorstep!

Yes, you can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed for shipping yet.

To make changes:

• Contact our support team immediately at support@lunaluxeuae.store.com
• Call us at +971 50 000 0000
• Provide your order number for quick assistance

Once the order enters processing, modifications may not be possible, but we'll always do our best to accommodate your requests.

Tracking your LUNA LUXE order is easy:

• Log into your account and visit "My Orders"
• Click the tracking link in your shipping confirmation email
• Use your order number on our tracking page
• Contact our support team for real-time updates

You'll receive email notifications at every step — from order confirmation to dispatch and delivery.

We offer swift, reliable delivery across all seven emirates:

• Dubai: 1-2 business days
• Abu Dhabi: 2-3 business days
• Sharjah & Ajman: 2-3 business days
• RAK, Fujairah, UAQ: 3-5 business days

Express delivery options are available at checkout for orders that need to arrive faster. All orders are processed within 1-2 business days before shipping.

Yes! We're pleased to offer FREE standard shipping on all UAE orders above AED 200.

For orders below AED 200:

• Standard Delivery: AED 20
• Express Delivery: AED 40 (1-2 days)
• Cash on Delivery: No extra charges

All shipping rates are transparently displayed at checkout before you complete your purchase.

Yes, we ship to select international destinations, primarily within the GCC region:

• Saudi Arabia
• Kuwait
• Qatar
• Bahrain
• Oman

International delivery typically takes 5-10 business days. Shipping rates are calculated at checkout based on your location and order weight. Please note that customers are responsible for any customs duties or import fees.

We accept multiple secure payment methods for your convenience:

• 💳 Credit/Debit Cards: Visa, Mastercard, American Express
• 📱 Digital Wallets: Apple Pay, Google Pay
• 💰 Cash on Delivery (COD): Available across UAE
• 🏦 Bank Transfer: For select orders

All payments are processed through encrypted, secure gateways to protect your financial information.

Yes! We offer Cash on Delivery across the entire UAE with no additional charges.

How COD works:

• Select "Cash on Delivery" at checkout
• Pay the delivery agent when your order arrives
• Have the exact amount ready for a smooth transaction
• Available for all order values within UAE

COD is our most popular payment method — offering you complete peace of mind.

Absolutely. Your security is our top priority:

• 🔒 256-bit SSL encryption protects all data transmissions
• 🛡 PCI-DSS compliant payment processors handle your card details
• 🚫 We never store your full credit card information
• ✅ All transactions are monitored for fraudulent activity

You can shop with complete confidence at LUNA LUXE.

We offer a hassle-free 14-day return policy:

• Items must be unused and in original condition
• Original packaging and tags must be intact
• Proof of purchase required
• Contact us within 14 days of delivery to initiate a return

Please note: For hygiene reasons, opened cosmetics, personalized items, and final sale products are not eligible for return. Visit our Refund Policy page for complete details.

Refund processing times vary by payment method:

• Credit/Debit Card: 5-7 business days
• Bank Transfer: 3-5 business days
• Store Credit: Instant issuance
• COD Orders: 5-10 business days via bank transfer

Once your return is received and approved, we'll process your refund promptly and send you a confirmation email.

We currently do not offer direct exchanges. However, the process is simple:

• Return your original item following our return process
• Place a new order for the item you want
• Receive a full refund once your return is approved

This ensures you get your desired product as quickly as possible.

Absolutely 100% authentic. LUNA LUXE is committed to offering only genuine, premium-quality products.

• ✅ All products are sourced directly from authorized suppliers
• ✅ Quality-checked before shipping
• ✅ Come with original packaging and authentication
• ✅ 100% authenticity guarantee

Your trust is our most valued asset — we never compromise on authenticity.

We're here to help you find your perfect match:

• 📖 Read detailed product descriptions on each product page
• ⭐ Check customer reviews for real experiences
• 💬 Contact our beauty advisors for personalized recommendations
• 📸 View high-quality images and swatches

Our expert team is always available to guide you toward products that suit your unique preferences and needs.

Proper storage preserves the quality and longevity of your luxury items:

• 🌡 Store in a cool, dry place away from direct sunlight
• ❄ Keep away from heat sources and humidity
• 🔒 Close containers tightly after each use
• 🧴 Follow specific instructions on product packaging
• 📅 Check expiration dates for cosmetics and skincare

With proper care, your Luna Luxe products will maintain their premium quality.

No account is required — you can checkout as a guest. However, creating an account offers many benefits:

• ⚡ Faster checkout for future orders
• 📦 Easy order tracking and history
• 💝 Exclusive member offers and early access
• ❤️ Save your favorite products to a wishlist
• 📍 Store multiple shipping addresses

It only takes a minute to sign up, and it's completely free!

Resetting your password is simple:

• Click "Sign In" at the top of the page
• Select "Forgot Password?"
• Enter your registered email address
• Check your inbox for a password reset link
• Create a new secure password

If you don't receive the email, please check your spam folder or contact our support team for assistance.