Privacy Policy

To provide you with an exceptional shopping experience, we collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery address
• Payment Information: Billing address and payment method details (processed securely through encrypted gateways)
• Order Information: Products purchased, order history, and preferences
• Technical Data: IP address, browser type, device information, and browsing patterns
• Communication Data: Messages you send us via email, chat, or contact forms

Your information helps us deliver the luxury experience you deserve. We use it to:

• Process and fulfill your orders efficiently
• Communicate order confirmations, shipping updates, and delivery notifications
• Provide personalized product recommendations and offers
• Improve our website, products, and customer service
• Send marketing communications (only with your consent)
• Prevent fraud and ensure secure transactions
• Comply with legal obligations and enforce our terms

We take the security of your personal information seriously and implement robust measures to protect it:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption
• Secure Payment Processing: Payment information is handled by PCI-DSS compliant payment processors
• Access Control: Only authorized personnel can access customer data on a need-to-know basis
• Regular Security Audits: Our systems undergo continuous security monitoring and updates
• Data Minimization: We only collect and retain information necessary for our services

We do not sell, rent, or trade your personal information. However, we may share limited information with trusted partners in the following circumstances:

• Delivery Partners: To ship your orders (name, address, and phone number)
• Payment Processors: To securely process transactions
• Marketing Platforms: Email service providers to send you communications (only with consent)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and secure checkout
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and personalization settings
• Marketing Cookies: Deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

We may send you promotional emails, exclusive offers, and updates about new products or services. You have complete control over marketing communications:

• You can unsubscribe at any time via the link in every marketing email
• Update your preferences in your account settings
• Contact our support team to opt out
• Transactional emails (order confirmations, shipping updates) will continue for service purposes

LUNA LUXE operates primarily in the UAE, but some of our service providers may be located in other countries. When we transfer your data internationally:

• We ensure adequate protection through standard contractual clauses
• We work only with providers who meet international privacy standards
• We comply with UAE data protection laws and international regulations
• Your data receives the same level of protection regardless of location

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order Information: Retained for 7 years for tax and legal compliance
• Account Data: Kept while your account is active, plus 2 years after closure
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Aggregated data may be retained indefinitely

You can request deletion of your data at any time by contacting our support team.

LUNA LUXE is intended for use by individuals aged 18 years and older. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will promptly delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will:

• Post the updated policy on our website with a new revision date
• Notify you via email if changes materially affect your rights
• Provide a summary of key changes when applicable

Continued use of our services after policy updates constitutes acceptance of the changes.